Last summer, Sandy’s mother was placed in an assisted living facility’s Memory Care Unit. After years of paying for a long-term care insurance policy, the time had come for her to begin collecting benefits.

Yet Sandy found that the process of accessing the long-term care benefits that had been paid for was extremely complex. And while she had been handling details of her mother’s care for some time, she knew she would need outside help dealing with the assisted living facility and the insurance company.

“I needed someone who had the expertise to be able to present herself on behalf of the family and to be on equal ground, to be able to use the same language as the doctor, the assisted living facility and the insurance company,” Sandy said. Fortunately, she found Nicole Christensen of Care Answered to help navigate the maze of paperwork.

“The LTC insurance company that my mom had spent so much money on for the past few years was giving us push back regarding the terms of coverage,” Sandy explained. “Nicole spent countless hours on the phone with me as well as with the assisted living facility and the insurance company making sure all the paperwork was correct.”

But Nicole’s help didn’t end there. “Nicole has also been the liaison with my mother’s doctors’ offices, who also have to file certain paperwork within certain time limits as per insurance company,” Sandy said. “Nicole has been on top of this process from day one. She continues to monitor all paperwork with all parties in this process.”

The impact on Sandy’s life has been immeasurable.

“Having had Nicole as our liaison now for more than a year has enabled me to be able to actually be a little calmer in regard to sharing the responsibility for paperwork and payments” Sandy said. “Nobody can fully appreciate the service that she provides until they have the need for her help, but nobody should ever even consider navigating through the system without someone like her.”

Today, Sandy wholeheartedly recommends Nicole and Care Answered to anyone dealing with a similar situation.

“I would encourage any family in any long-term care or life-changing situation to immediately contact Nicole to have her mediate for your loved one and be the advocate that you will need,” Sandy stated. “She is a wonderful listener and can put a plan into action to achieve the outcome that the family needs. Nicole is an invaluable asset every family should avail themselves of.

To learn more, give Care Answered a call at 516-584-2007.

Leave a Reply

Your email address will not be published.

*